We look at the present to see the future
Our Analysis and Planning teams, focus on and operations strategy, seeking better results in through increased performance of tools and analytics.
We evaluate current indicators and monitor current behavior trends, ensuring greater effectiveness in your daily operations.
Careful analysis and improvement of results
The purpose of PPC developed by Virtual Connection is to achieve of operational excellence, acquired by improving the quality and services offered. As a consequence, we have increased revenues and customer satisfaction while reducing costs.
With PPV. Get ready to achieve all the established goals.
Our commitment is to develop and sustain continuous improvement over the processes of the services rendered, with the purpose of guaranteeing a high standard of quality and providing a competitive value in the market.
Main features of the PPC:
- - Sizing of call centers and sales
- - Control Desk
- - Control dashboard and Operational Management
- - Creation of Indicators
- - Financial control
- - Business Intelligence- BI