Solution on Customer Service - SCS to promote your business while generating profit
Virtual Connection has solutions for a complete and personalized relationship for each industry segment (Retail, Education, Finance, Health, Telecom, Government, among others). We provide customized, adaptable solutions for client´s specific needs.
We focus on a clear commitment to quality, building confidence, overcoming challenges, while reducing costs and increasing our clients' performance. Through our expertise and methodologies to minimize the impacts of operation migration and deployment, we increase the learning curve, guaranteeing SLA delivery. This maximizes:
Decentralized Contact Center:
Developments for cities and results for the client.
Virtual Connection maintains and offers its clients a structure of sites located in the major cities in Brazil as well as in some smaller cities in the interior of the country.
Our competitive advantages:
- - Cloud Computing Technology
- - Flow of calls in different time zones
- - Call overflow with connections to Centers which have greater capacity
- - We hire the best professionals
- - Differentiated standard quality and KPIs (Key Performance Indicators) of excellence
- - Conversational language
- - Voice Recognition Interaction
- - High performance of acknowledgement
- - Online monitoring panel (navigation, recordings, data, among others)
- - Customized agents (gender, name, voice and language)
- - Customized workflows.