Solid Bases

Solid Foundations for rapid growth

Create opportunities for social and digital development through Customer Service Solutions: this is the objective that guides the work of Virtual Connection. A company that is a pioneer in cloud-based Contact Centers in Brazil. We use proprietary technologies and develop solutions that break from those of traditional Contact Centers, ensuring practicality, efficiency and the best financial results for our clients.

  • Located in 6 sites throughout Brazil and USA
  • Providing Customer Service Solutions in more than 40 centers/cities
  • Over 1,500 Toll-free support / Telesales / Billing and Back Office Positions
  • Facilities of more than 10,000 m2 (107,000 ft2)
  • Connections with optical ring data links
  • Sites contingenciados com nobreaks e grupos motor gerador
  • 5 strategically located data centers
  • Sites equipped for 24/7 operations
  • 24/7 support team

Management Model