Telesales

A guaranteed sale requires effective structures

Infrastructure and technology that are complete and easily customized to deploy and carry out your sales strategies. We work with solutions at all stages of the sales process - from understanding your consumers and enriching customer bases through partnerships to setting up the structure needed for making offers and closing sales – always striving for sales results with quality and value.

Integrated solutions designed for sales activation

Virtual Connection develops modular products for B2B and B2C that adapt to the sales strategies of our clients.
SPECIFIC MONITORING
Higher quality sales processes that accompany the salesperson from the initial approach to the closing of the deal.
Sales focus: sales strategies, closing strategies, assertiveness, dealing with objections.
Sales quality: compliance with business rules, sales validation, monitoring and auditing.


Transforming Customer Service Solutions
into better sales

SALES INTELLIGENCE

  • Production Planning and Control (PPC) - focused on optimizing and providing the best mailing analysis and strategies and dialing rules.
  • A team specialized in sales strategies.
  • Enriching customer bases in line with client business needs.
  • Customer segmentation that targets improved performance.
  • Sales Analytics focused on customer perception, reaction and acceptance of products, services and adherence to market competition.
  • Indicators based on client requests.
  • Intraday control and update reports.
  • Online monitoring cof quality and process compliance with qualitative/quantitative assessments.
  • A sales team focused on aligning, understanding and improving sales processes and products.

TRAINING


TECHNOLOGIES FOR APPROACHING CUSTOMERS AND SELLING THROUGH VARIOUS CHANNELS (voice, email, chat, SMS, etc.)


Our technology allows segmentation of any type of contact, without interrupting operations.
  • Information from the customer base. Strategies and business rules tailored to the client.

BACK OFFICE


A solution that maps all possible process improvements while assisting sales and serving as an audit.
  • Solutions and corrections to deviations in sales processes that target improvements in performance.
  • Continuously improving processes.
  • Seeking solutions that facilitate sales through systemic improvements.