YCC (CaaS) – Your Contact Center

We take care of everything so that you can take care of what is
most important, your business.

Virtual Connection deploys and manages your outbound or inbound contact center either conventionally, decentralized (in-house) or home-based. YCC always uses the best operational practices and technologies to accommodate your needs via: our customer relationship management system (CEM) ExC (Experience Care) (QA – Quality Assurance), best practices for control and monitoring indicators and results (PPC – Production Planning and Control), SLAs for availability using the latest technology (CaaS – Contact Center as a Service). Together, these tools enable superior strategic management of interactions with customers and prospects that in turn lead to positive results. ok Dynamic deployment deadlines and infrastructure located in the best and biggest data centers in Latin America or locally in the servers and data centers of our customers, guarantee all the scalability your business requires.

Accelerate the performance of your operations

The entire platform (CAD(ACD)) / iPBX) has the following features: Voice recording, IVR, Dialer, Extensions, Conference Rooms, Quality Spreadsheets, reports and other features in addition to MIS, PPC, Quality reports that are provided as a service and supported by Virtual Connection. Your operation is adapted to the contact volume in your channel and coordinated by a multidisciplinary team.

YCC Your Contact Center.
Gain the peace of mind that allows you to focus on your business

Call Center Optimization
Virtual Connection can help your company obtain better results by optimizing SALES conversion rates and CUSTOMER SERVICE. We offer customizable solutions that adapt to your needs with the dynamism your company requires.

PPC - Production Planning and Control
Provides a clear snapshot of events on the ground and makes it possible to tailor processes and generate benefits for future results.

CEM - Customer Experience Monitoring
A system that evaluates human aspects that lead to improvements in processes and results.

Home Based
Allows operators to work from home or from remote offices.

Our Call Center platform offers various solutions and features:

  • State of the art data centers
  • ACD/CTI – Automatic Call Distributor
  • Visual IVR – Advanced and Reverse
  • Cloud-based Call Recording Platform
  • SMS and Social Network messaging
  • Automated Dialer
  • Basic CRM for registering calls and scheduling
  • Reporting and BI systems for information extraction
  • Web-based management dashboard
  • Automated information backup
  • Straight forward integration with other systems
  • More than 18 years of experience with contact center and virtualization technology