We take care of everything so that you can take care of your business.
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Innovation in practice: development for cities, results for customers.
We have structure and technology with customized solutions to make your sales happen. We have solutions for all stages of the process, from knowing all aspects relating to your customer (location, data base cleansing and enrichment, through specialized partners) to structuring the best offer and final sale.
We offer complete and dynamic BPO solutions, designed to be flexible and easily adaptable to attain your customers' needs. Our commitment is to quality, in order gain trust and overcome all challenges, reducing costs and improving the business performance of our customers.
YCC (CaaS) - Your Contact Center
Virtual Connection deploys and manages your outbound and inbound Contact Center, both in a conventional, decentralized (in-house) model, as well as a home-based model. We apply best practice procedures in our technology and operating solutions. YCC will respond to your needs through customer contact experience management.
The success of your business depends on knowing your clients, hearing their opinions and doing everything to satisfy them. Considering these key deliverables, we act in a flexible, impartial and practical way with solutions that are tailored to each need that is most cost effective for your business.
PPC-Planning and Production Control
PPC is an essential tool for improving existing resources in response to the demand of customer service operations. Through efficient performance indicators, we obtain a future vision. Thus, we can plan, evaluate and improve the operation.
VCEdu offers a broad portfolio of solutions with converged services that help maximize customer outcomes. It accomplishes this by working not only in recruitment and renewal, but by working directly on the growth of students' enrolment and on the continual improvement of student experience level.
Virtual Connection provides customized consultancy management, process efficiency, technology services and specialized training. Our service is based on best practice management and methodologies. This service consists of a team of highly certified professionals, with more than 15 years of experience in this segment.
Custom Designed Projects
We provide customized projects to meet all the particularities of our clients. This includes the construction and / or leasing of tailor-made sites, development of web / mobile solutions, trade marketing operations, and any other solutions that bring the most positive and innovative results to society.